Shipping & Returns
Deliveries are free of charge (some exclusions) and will be made on your requested day (next working day if ordered before 1pm) between the hours of 8am to 6pm. You may request an ETA (Estimated time of delivery) either the day before (after 4pm) or on the morning of your delivery but that time cannot be guaranteed. We will of course make every effort to be as accurate as we can taking current traffic variations into account.
All our deliveries will be made by a lorry or van and it is therefore assumed there is easy access. Please let us know at the time of ordering if there are any access problems or the road/driveway surface is in any way unstable.
Standard delivery is made to the kerb side only due to insurance guidelines so please arrange for adequate help to carry goods into your property.
Deliveries made outside mainland UK may incur extra delivery charges which you will be advised of before confirmation of the order.
If your order arrives as arranged but we are unable to deliver because you are not home, or there is inadequate help available, or the goods are refused you will be liable for any additional costs incurred for the goods being returned. The return delivery charge for failed deliveries is a £ 85.00 minimum or £ 0.70 per kg, whichever the greater.
It is important to check your order for any damage and that it is correct on arrival. If in the unlikely event the order is incorrect or damaged please make a note on the drivers/couriers paperwork and sign accordingly. It is important that you contact us as soon as possible directly to inform us of the problem so we can solve it for you as soon as we can.
We cannot be responsible for any consequential losses from delivery delays, shortages or mistakes so we strongly advise against booking installers until the goods have been received and checked.
Our returns and cancellation policy
Although we are confident the goods we supply will be to your complete satisfaction we of course understand that things can go wrong and you can sometimes change your mind.
We are happy to accept back any products (but not wood flooring) or accessories you have left over after completing your installation for a small 25% restocking fee (restrictions may apply).
To do this, please let us know within two weeks of purchase and we will be happy to refund or exchange your goods. If you wish to return any goods they must be complete, unused, and in “as new” condition. If they are tiles the same shade must still be available otherwise we cannot accept them back even if it is within the two week time frame.
Any returned items must be packaged adequately to protect against damage during transport. If you have opened any boxes to inspect the product we recommend that you take care with the packaging and try not to damage it as it is specifically designed for the tiles or wood flooring. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will have to charge accordingly.
If you wish to cancel your order and have left a deposit we will not be able to refund your deposit.
All returns must be authorized by one of our showrooms and accompanied by the original proof of purchase. You will need to return the goods back to us via your chosen courier (or we can collect from your address for a small charge) and must be returned to:
F.A.O. Warehouse Manager,
Spacers Tile and Wood Flooring
Bucks, HP12 3RS
Please note – the above ‘returns rules’ do not apply to special order lines, bespoke products, or any products made to your specification. They are unlikely to be eligible for return.